Delivery Policy
Shipping Areas
We currently offer delivery services only within West Malaysia and East Malaysia.
Delivery Time
West Malaysia: Estimated delivery time is 2-3 business days.
East Malaysia: Estimated delivery time is 3-5 business days.
Please note that delivery times are estimates and may vary depending on factors such as order processing time, carrier service levels, and public holidays.
Shipping Fees
Shipping fees are calculated based on your order amount and shipping address and will be displayed during checkout. Some orders may qualify for free shipping; please refer to the checkout page for details.
Order Tracking
Once your order is shipped, you will receive an email containing tracking information. This will allow you to monitor your delivery status at any time.
Shipping Address
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
Failed Deliveries & Returns
If a delivery fails due to an incorrect address or if the package is unclaimed and returned to us, we will contact you to arrange reshipment. Additional shipping costs may apply for reshipping the order.
Delivery Liability
We are committed to ensuring that your order is delivered safely and in a timely manner. However, we are not responsible for delays, lost packages, or damages caused by the shipping carrier. If you encounter any issues with your delivery, please contact us, and we will assist in resolving the matter.
Contact Us
If you have any questions or concerns regarding our delivery policy, please contact our customer service team at [elements.stones@hotmail.com]. We are here to assist you.
配送政策
配送范围
我们目前仅提供西马和东马地区的配送服务。
配送时间
西马：预计配送时间为2-3个工作日。
东马：预计配送时间为3-5个工作日。