Return & Exchange Policy
Thank you for shopping at ELEMENTS. We are committed to providing our customers with high-quality products and an exceptional shopping experience. Please read the following exchange policy carefully to ensure a smooth process:
***No Refunds: Please note that all sales are final, and we do not accept any form of refund requests once the product has been purchased.
Exchange Conditions
Defective or Damaged Items: If you find any defects or damages in the product upon receipt, please contact us immediately, and we will arrange an exchange for you.
Tags Intact: To be eligible for an exchange, the product must be unused, and all tags must remain intact.
Complete Return: For the exchange process, all items, including any gifts received, must be returned in their original packaging and safely packaged for return shipment.
Exchange Process
Contact Us: If you meet the exchange criteria, please contact our customer service team within 7 days of receiving the product at [elements.stones@hotmail.com].
Return Address: Once we confirm that your exchange request meets the criteria, we will send you the return address via email.
Return Shipment: Please securely package all items and ship them back to the address provided. You will be responsible for the return shipping costs. Please send us the shipping receipt and tracking number so we can monitor the return.
Member Credit for Shipping Costs: Once we receive and inspect the returned items, we will credit your membership account with the equivalent value of the return shipping costs, which can be used for future purchases.
Exchange Processing: After processing the exchange, we will ship the new product to you as soon as possible and notify you via email.
Important Reminders
Regarding the Natural Characteristics of Crystals: Please note that natural crystals may contain inclusions such as cotton-like textures, ice cracks, mineral defects, minor surface flaws caused during the polishing process, and various natural defects. Additionally, individual beads in a bracelet may have slight size and colour variations. These characteristics are not eligible for exchange.
Color Variations: All products are photographed in natural light, but due to differences in lighting, photography equipment, and screen displays, the actual color of the product may vary slightly from the images shown. Therefore, requests for exchange due to color variation will not be accepted.
Ineligible Items: We cannot offer exchanges for items that do not meet the exchange criteria (e.g., items that have been used, tags removed, or products without defects or damages).
Final Decision: We reserve the right to make the final decision on exchange requests.
Contact Us
If you have any questions regarding our exchange policy or need further assistance, please contact us at [elements.stones@hotmail.com/ 0183105053].
退货与换货政策
感谢您在ELEMENTS购物。我们致力于为客户提供高品质的产品和卓越的购物体验。为了确保所有客户都能享受到我们提供的优质服务，请仔细阅读以下换货政策：
***售出即不退款: 请注意，所有商品售出后，我们不接受任何形式的退款申请。
换货条件
有缺陷或损坏的商品: 如果您在收到商品后发现产品存在缺陷或损坏，请立即联系我们，我们将为您安排换货服务。
保留标签: 请注意，只有在商品标签未撕掉且商品未使用的情况下，我们才能为您提供换货服务。
完整退回: 为完成换货处理，您需要将所有原包装内的商品，包括所有赠品，完整且安全地打包并寄回给我们。
换货流程
联系我们: 如果您符合换货条件，请在收到商品后7天内通过[elements.stones@hotmail.com]联系我们的客服团队。
退货地址: 我们将确认您的换货申请符合条件后，通过邮件将退货地址发送给您。
寄回商品: 请将所有商品及赠品安全打包后寄回我们提供的地址。您需要承担寄回商品的运费。请将运费发票和物流追踪号码（Tracking Number）发送给我们以便我们跟踪您的退货。
会员积分补偿: 在收到并检查寄回商品后，我们会将相应运费金额转换为会员积分（Member Credit）添加至您的会员账户，用于未来购物。
换货处理: 我们将在完成换货处理后尽快将新商品寄出，并通过电子邮件通知您。
重要提醒
关于天然水晶的特性：请注意，天然水晶可能包含天然棉絮、冰裂、矿缺，打磨过程中产生的微小硬伤，以及各种天然瑕疵。此外，手链上的单颗珠子可能存在微小的大小和颜色差异，这些特性均不在换货范围内。
关于色差：本店商品均为实物拍摄，但由于光线、拍摄设备和显示屏幕的不同，实物颜色可能与图片略有差异，请以实物为准。因此，因色差问题产生的退换货请求将不予受理。
非换货条件: 对于不符合换货条件的商品（如商品已使用、标签已撕掉或商品无损坏），我们将无法提供换货服务。
最终决定权: 我们保留对换货申请的最终决定权。